Privacy Policy

Introduction

Foliora is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or seminars.

We process personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and related regulations. By using our services, you consent to the data practices described in this policy.

1. Data Controller

Foliora is the data controller responsible for your personal data. Our contact details are:

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Professional information (job title, organization name)
• Seminar registration details and preferences
• Payment information for seminar fees
• Communications you send to us

2.2 Information Collected Automatically

• Website usage data (pages visited, time spent)
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies

3. Legal Basis and Purpose for Processing

We process your personal data based on the following legal grounds:

3.1 Consent

When you provide your personal data through our contact forms or seminar registrations, you consent to us processing that information for the stated purposes.

3.2 Contract Performance

Processing is necessary to fulfill our obligations when you register for and attend our seminars, including providing training services, issuing certificates, and processing payments.

3.3 Legitimate Interests

We process data to improve our services, communicate with participants, conduct analytics, and protect against fraud.

4. How We Use Your Personal Data

• To provide and deliver our seminar services
• To communicate about upcoming programs and schedule changes
• To process payments and maintain financial records
• To send training materials and follow-up resources
• To improve our website and seminar offerings
• To comply with legal obligations and regulations
• To respond to inquiries and provide customer support
• To send marketing communications (with your consent)

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

5.1 Service Providers

We engage third-party service providers for payment processing, email communications, website hosting, and analytics. These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring organization.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorized personnel
• Regular security audits and assessments
• Staff training on data protection practices

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Contact inquiries: 2 years from last contact
• Seminar participant data: 5 years for certification records
• Financial records: 7 years as required by Malaysian tax law
• Marketing communications: Until you withdraw consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. For detailed information about our cookie practices, please review our Cookie Policy.

9. Your Rights Under the PDPA

Under the Malaysian Personal Data Protection Act, you have the following rights:

9.1 Right of Access

You have the right to request access to your personal data we hold and obtain information about how we process it.

9.2 Right to Correction

You may request correction of inaccurate or incomplete personal data.

9.3 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal.

9.4 Right to Data Portability

You may request your personal data in a structured, commonly used format for transfer to another service provider.

9.5 Right to Limit Processing

You may request that we limit the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by the PDPA.

10. Marketing Communications

We may send you marketing communications about our seminars and services if you have provided consent or if we have a legitimate interest. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]
• Updating your preferences in your account settings

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are designed for professionals and organizations. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to registered participants. The "Last Updated" date at the top of this policy indicates when it was last revised.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: